The Consumer Protection Council (CPC) on Wednesday, September 14 gave a 7-day ultimatum to Mobile Tech giant, Samsung West Africa, instructing the technology firm to give a status report concerning how it plans to comply with the directive from its headquarters concerning the recall of all Samsung Galaxy Note 7 mobile devices.
This is following cases of battery explosion and all other issues experienced by customers.
The status report request was contained in a letter addressed to Samsung West Africa, signed by Dupe Atoki, Director General of CPC on Wednesday, September 14, 2016.
The letter reads, “The attention of the Council has been drawn to media reports indicating that the lithium-ion batteries for Samsung Galaxy Note7 are prone to catching fire.”
“The said faulty batteries have reportedly caused the phone to explode in 35 separate incidents, sometimes bursting into flames, leaking dangerous chemicals and damaging property”
“You are, therefore, directed to, within 7 days of the receipt of this letter, furnish the Council with information on the full status of your compliance with the global directive of Samsung to recall the Samsung Galaxy Note7 forthwith, including other measures you may have taken to safeguard the safety and interest of Nigerian customers in this regard.”
The Consumer Protection Council is a Federal Government establishment saddled with the task of addressing customer’s complaints, as well as removing counterfeit products from the market.